Frequently Asked Questions (FAQs)

Do you work only with new products?

Yes, at Vevatro, we work exclusively with brand-new products.

Do you perform quality testing on your products?

Yes, all of our products undergo quality testing to ensure the highest standards and customer satisfaction.

Which countries do you ship to?

We ship to the United States and the United Kingdom. Standard shipping is free to both. UK orders arrive in 6 to 9 business days after dispatch. Not every product is available to every destination, so the options for your address are always shown at checkout before you pay.

What are the shipping times?

All our orders are processed and shipped within 3–5 business days.
The delivery time after dispatch is 6–12 business days.

How much does shipping cost?

All orders in our store come with free shipping.

Which carrier do you use for shipping?

Orders are fulfilled through our shipping partners, and the carrier varies by product and destination. As soon as your order ships, we email you a tracking number, and the tracking page shows which carrier is handling your parcel.

Do the orders come with a tracking number?

Yes, all our orders include a tracking number. As soon as your order is shipped, the tracking code will be sent to your email.

How can I track my order?

To track your order, simply go to our Track Order page, fill in the requested information, and check the shipping details for your order.

Which payment methods do you accept?

We accept the following secure payment options:

All major credit and debit cards – Visa, MasterCard, American Express, Discover, and others supported by our payment processor.

PayPal – Pay quickly and securely using your PayPal account.

Shop Pay – A fast and secure checkout option provided by Shopify.

Google Pay - Pay quickly and securely using your Google Pay account.

All prices on our Site are listed in U.S. Dollars (USD).

Do you accept returns or exchanges?

Yes. You have 30 days from the day your order arrives to request a return or exchange. Email hello@vevatro.com with your order number and we will send you a prepaid return label. We pay for return shipping, and there is no restocking fee. Faulty or damaged items are always covered, with no time pressure from the 30-day window. All the details are in our Return and Refund Policy.

What happens if I receive a defective or incorrect product?

If you receive a defective or incorrect product from our store, please contact us immediately. We are committed to either replacing your product or refunding the full amount paid.

How do refunds work?

Once your return reaches us, we inspect it and email you the result. Approved refunds are issued within 7 business days of that inspection being completed, back to the original payment method. Your bank or card issuer may take a few extra days to show it on your statement.

What is the Vevatro VIP Club?

The VIP Club is our paid membership. Members get 25% off every product in the store, member pricing on the VIP Collection, free Standard shipping, a 1-year extended warranty against manufacturing defects, valid while the membership is active, and priority handling of support emails. Full details are in the Membership Agreement.

How much does the VIP Club cost?

It starts with a 21-day free trial. After the trial, it is $29.90 per month. You can cancel at any time, including during the trial, and if you cancel before the trial ends you are not charged.

How do I cancel my VIP Club membership?

Cancel from your account, or email hello@vevatro.com from the address on your order and ask us to cancel. Billing stops going forward and you keep your benefits until the end of the period you already paid for. The extended 1-year warranty is valid only while the membership is active; when the membership ends, your orders go back to our standard 30-day policy. See our Cancellation Policy.

Is my personal data safe?

Yes. We use SSL encryption.

Contact

Should you have any questions, or if you would like to exercise any of the rights available to you, please contact us at: 

Email: hello@vevatro.com

Address: Oyster River Ventures LLC (trading as Vevatro), 7550 Futures Drive, Suite 301, Orlando, FL 32819, United States. This is our business address, not a returns address. If you need to send something back, contact us first and we will send you the correct return label and address.

Customer Service Hours: Monday to Friday: 8:00 AM – 4:00 PM (EST)

Response Time: We reply within 1 business day, Monday to Friday.