Cancellation Policy

Effective Date: May 19, 2026

This Cancellation Policy explains how you can cancel (A) a one-time order before it ships, (B) a recurring product subscription, and (C) your Vevatro VIP Club membership. It applies to all purchase options offered on vevatro.com by Oyster River Ventures LLC (d/b/a "Vevatro") ("Vevatro", "we", "our") and should be read together with our Return and Refund Policy, Shipping Policy, Vevatro VIP Club Membership Agreement, and Terms of Service.

If your question is about returning a product you already received, please see the Return and Refund Policy.

A. Order Cancellation (One-Time Purchases)

1. Before your order ships

You may cancel a one-time order at no cost as long as it has not yet been handed to the carrier. To cancel, email hello@vevatro.com from the email address used at checkout, include your order number, and write "CANCEL" in the subject line. Requests are processed within 1 business day (Monday-Friday). If we cannot cancel in time because the order has already shipped, we will treat the request as a return under the Return and Refund Policy.

2. After your order ships

Once a package has been handed to the carrier it cannot be cancelled. You may refuse delivery or request a return under the Return and Refund Policy once the order arrives.

3. Orders cancelled by Vevatro

We may cancel or refuse any order at our discretion, including for suspected fraud, pricing errors, stock unavailability, shipping restrictions, or violation of our Terms of Service. If we cancel an order before charging you, no charge will be made. If we cancel after charging, we will refund the original payment method in full within 5-10 business days.

B. Product Subscription Cancellation (Recurring Deliveries)

This section applies only if you have enrolled in a recurring product delivery (for example, a monthly auto-ship of a physical product). It does not apply to the Vevatro VIP Club membership, which is covered in Section C.

1. Your right to cancel

You may cancel a product subscription at any time, for any reason, without penalty or cancellation fee.

2. How to cancel

You can cancel a product subscription in any of the following ways:

• Account portal: log into your account on vevatro.com, open "Manage Subscriptions", and select "Cancel" on the relevant subscription.
• Email: send a cancellation request to hello@vevatro.com from the email address on the subscription. Cancellation is effective when we confirm it by reply, normally within 1 business day.

No phone call is required and no questions will be asked.

3. When cancellation takes effect

If you cancel before the next scheduled billing date, you will not be charged for that cycle and no further order will be shipped. If a subscription charge has already been processed and the order has not yet shipped, Section A.1 above applies. If the order has already shipped, Section A.2 above applies, with any return handled under the Return and Refund Policy.

4. Pre-renewal reminders (California residents)

If you are a California resident and your product subscription has a recurring term of more than one month, or an initial term longer than 32 days with automatic renewal, we will send you a reminder email at least 3 and no more than 21 days before each automatic renewal charge, disclosing the charge amount and a direct link to cancel, as required by the California Auto-Renewal Law (Bus. & Prof. Code Sections 17600-17606).

5. Failed payments

If a recurring product-subscription charge fails, we will retry the charge up to 3 times within 7 days and notify you by email after each failed attempt. If payment is not successfully collected within 7 days of the first failed attempt, the subscription will be paused and no further orders will be shipped until payment is resolved. You may cancel at any point during this retry period using the methods in Section B.2.

6. Price changes

We may change the price of a product subscription with at least 30 days advance notice sent to your registered email. You may cancel before the new price takes effect. If you do not cancel, the new price will apply to your next billing cycle and constitutes your acceptance of the new price.

C. Vevatro VIP Club Membership Cancellation

This section applies to members of the Vevatro VIP Club (the "VIP Club" or the "Club"). Enrollment in the Club is governed by the Vevatro VIP Club Membership Agreement, which this section incorporates by reference.

1. Your right to cancel

You may cancel your Vevatro VIP Club membership at any time, for any reason, without penalty.

2. How to cancel

You have three ways to cancel:

• Online form (fastest): visit our cancellation form linked from the membership pages on vevatro.com, confirm your name and email, and submit. Cancellation is processed within 1 business day.
• Account portal: log into your account on vevatro.com and use the "Cancel Membership" option in the membership portal.
• Email: send a cancellation request to hello@vevatro.com from the email address associated with your account. Cancellation is effective when we confirm it by reply, normally within 1 business day.

No phone call is required. No retention script. No questions asked. We will never try to talk you out of cancelling.

3. When cancellation takes effect

During your 21-day free trial: if you cancel before the end of day 21, you will not be charged, your trial ends immediately, and you will no longer have access to member benefits.

After your trial, during an active paid period: cancellation takes effect at the end of your current billing cycle. You keep access to VIP Club benefits (VIP Collection, lifetime 25% discount, free shipping, free returns, extended warranty on eligible orders placed during the active membership, partner deals, priority support) until that date. No further charges will be made.

4. No prorated refunds

We do not issue prorated refunds for the unused portion of a billing cycle. When you cancel mid-cycle, your benefits remain active until the cycle ends.

5. Digital benefits — non-refundable

To the extent any digital content (such as partner-related digital deals or downloadable resources) is provided as part of the VIP Club, such digital benefits are considered delivered and consumed upon access. You expressly acknowledge and consent that performance of digital content begins immediately upon access and, to the extent permitted by law, you waive any right of withdrawal with respect to such digital content. Digital benefits are non-refundable under all circumstances, including upon cancellation.

6. Refund of the most recent membership charge

If you believe you were charged in error (for example, your cancellation request was not processed in time), contact us within 7 days of the charge at hello@vevatro.com. We will review the request in good faith and, where our records show a timely cancellation request, refund the most recent monthly charge of $29.90 to the original payment method. Any digital benefits already accessed remain non-refundable.

7. Pre-renewal reminders (California residents)

If you are a California resident, we send you a reminder email at least 3 and no more than 21 days before each automatic renewal charge, disclosing the charge amount and providing a direct link to cancel, as required by the California Auto-Renewal Law (Bus. & Prof. Code Sections 17600-17606).

8. Failed payments

If a recurring membership charge fails, we will retry the charge up to 3 times within 7 days and notify you by email after each failed attempt. If payment is not successfully collected within 7 days of the first failed attempt, your membership will be placed in a lapsed state, benefits will be suspended, and access to the VIP Collection and member pricing will be paused until payment is resolved. You may cancel at any point during this retry period using the methods in Section C.2.

9. Re-enrollment

If you cancel and later wish to rejoin, you may re-enroll at any time at the then-current price and terms. Former trial members are not eligible for a second free trial.

10. Price changes

We may change the VIP Club subscription fee with at least 30 days advance notice sent to your registered email. You may cancel before the new fee takes effect using any of the methods in Section C.2; if you do not cancel, the new fee will apply to your next billing cycle and constitutes your acceptance of the new price.

11. Termination by Vevatro

We may suspend or terminate your membership at any time for violation of the Membership Agreement or Terms of Service, fraud, abuse of benefits, excessive returns, repeated chargebacks, or at our discretion. Terminated members are not entitled to refunds of fees paid prior to termination. Where we terminate without cause, we will issue a prorated refund of the current billing cycle.

D. Questions

For any cancellation question or dispute, contact hello@vevatro.com. We respond within 1 business day (Monday-Friday).

Oyster River Ventures LLC (d/b/a "Vevatro")
Mailing address: 7550 Futures Drive, Suite 301, Orlando, FL 32819
Email: hello@vevatro.com