Refund policy

Return and Refund Policy

Last updated: September 12, 2026

1. Who we are

Vevatro is operated by Oyster River Ventures LLC, a limited liability company organized under the laws of the State of Wyoming, with its principal place of business at 7550 Futures Drive, Suite 301, Orlando, FL 32819, United States.

In this policy, "Vevatro", "we", "us" and "our" mean Oyster River Ventures LLC. "You" means the person who placed the order.

For anything related to a return, a refund or a warranty claim, write to hello@vevatro.com and include your order number. This is the fastest and the only channel we monitor for returns.

2. Our 30-day return window

You have 30 days from the day you receive your order to ask us for a return. If your order arrives in more than one shipment, the 30 days run from the day you receive the last item in that order.

To start a return you must contact us within those 30 days. Returns sent to us without a request being approved first may not be processed.

This 30-day window is our commercial returns policy. It sits on top of, and never replaces, the legal rights described in Section 9 (Faulty or damaged items) and Section 10 (Additional rights for UK customers).

3. What you can return

You can return an item within the 30-day window if:

  • it is complete, including accessories, free gifts, manuals and any parts that came with it
  • it is in a condition that lets us assess it, ideally with its original packaging; and
  • it has not been damaged by use, accident, alteration or improper care after delivery.

You may open the box and inspect an item. Handling an item the way you reasonably would in a store does not cancel your right to return it. If an item comes back to us with a loss of value caused by handling that went beyond checking its nature, characteristics and function, we may reduce your refund to reflect that loss, and we will tell you why before we do it.

4. What you cannot return

The following are not eligible for a change-of-mind return:

  • items made to order, personalized or customized for you
  • perishable goods, food and drink
  • sealed audio, video or software media where the seal has been broken
  • sealed health, hygiene or personal care products where the seal has been broken, for hygiene reasons
  • gift cards and digital products
  • items marked as final sale at the time of purchase
  • items returned after the 30-day window has closed.

None of the exclusions in this section apply to items that are faulty, damaged on arrival, or not what you ordered. Those are covered by Section 9.

5. How to request a return

  1. Email hello@vevatro.com within 30 days of delivery.
  2. Include your order number, the item or items you want to return, and the reason.
  3. If the item arrived damaged, incomplete or not as described, attach photos. This usually lets us resolve the case without any shipping at all.
  4. We reply with a return authorization and, when a return is needed, a prepaid return label and the address to use.

Please wait for the return authorization before sending anything back.

6. Who pays return shipping

We do. When a return is approved and the item needs to come back to us, Vevatro provides a prepaid return label at no cost to you. You are not asked to pay for return postage, and you are not asked to pay a restocking fee.

If you choose to return an item using your own carrier instead of the label we provide, we cannot reimburse that cost and we cannot take responsibility for a parcel that is lost in transit.

7. Returns we may waive

In some cases we may decide that you do not need to send the item back, and we will process your refund or replacement without a physical return.

This is a decision Vevatro makes case by case and at its sole discretion, based on the item, the value, the reason for the return and the shipping route involved. It is not a right you can claim or request, and waiving the return once does not commit us to waiving it on any future order, for you or for anyone else. Unless we tell you in writing that the return is waived, the item must come back to us for your refund to be processed.

8. Refunds: how and when

Once your return arrives, we inspect it and email you the outcome.

  • If the return is approved, your refund is issued within 7 business days of the inspection being completed.
  • If we waived the return under Section 7, the 7 business days run from the day we confirm the refund in writing.
  • Refunds go back to the original payment method used for the order. We cannot refund to a different card, account or person.
  • After we issue the refund, your bank or card issuer may take additional time to post it to your statement. That part is outside our control.
  • We refund the price you paid for the returned item. Shipping charges you paid on the original order are refunded when the return is due to a fault, damage, an incorrect item, or where the law requires it, including for UK customers under Section 10.

If more than 7 business days have passed since we confirmed your refund and you still do not see it, check with your bank first, then write to hello@vevatro.com and we will chase it.

9. Faulty or damaged items

This section applies whenever an item is faulty, damaged when it reaches you, missing parts, or not what you ordered. It is not limited by the 30-day window in Section 2.

Contact us at hello@vevatro.com with your order number and photos, and we will put it right at no cost to you. Depending on the case, that means a replacement, a repair or a refund.

If you are in the United Kingdom, the Consumer Rights Act 2015 gives you specific rights that we honor in full:

  • First 30 days. You have a short-term right to reject goods that are faulty, not as described or not fit for purpose, and to receive a full refund.
  • After 30 days. You are entitled to a repair or a replacement. If a repair or replacement is impossible, or does not fix the problem, or cannot be done within a reasonable time and without significant inconvenience to you, you can claim a refund, which may be reduced to reflect the use you have had.
  • First 6 months. If a fault appears within six months of delivery, it is treated as having been there when the goods were delivered, unless we can show otherwise. You do not have to prove it.
  • Time limit to claim. You can bring a claim for up to 6 years from delivery in England, Wales and Northern Ireland, and up to 5 years in Scotland. A claim still has to relate to a fault that was present when the goods were delivered, not to normal wear or damage you caused.

We never ask you to pay for return shipping on a faulty or damaged item.

10. Additional rights for UK customers

If you live in the United Kingdom and bought from us online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a right to cancel that is separate from, and additional to, our 30-day policy. Here it is in full.

You have 14 days to change your mind, for any reason or no reason at all.

  • When the 14 days start. The day after you receive the goods. If your order contains several items delivered separately, the day after you receive the last item. For a subscription of goods delivered over time, the day after you receive the first delivery.
  • How to cancel. Tell us clearly, before the 14 days are up, that you are cancelling. Email hello@vevatro.com with your order number and the words "I am cancelling my order". A clear statement is enough. You do not need to give a reason and you do not need to use a form, although you may use the model cancellation form in the Regulations if you prefer.
  • Sending the goods back. After you tell us you are cancelling, you have a further 14 days to send the goods back to us.
  • Return shipping. Vevatro pays for return shipping on UK cancellations. We provide a prepaid label. This is more than the Regulations require of us, and we apply it as a matter of policy.
  • What we refund. The full price you paid for the goods, plus the standard outbound delivery charge you paid on the original order. If you chose a delivery option that costs more than our standard option, we refund the standard amount, not the premium.
  • When we refund. Within 14 days of the day we receive the goods back, or of the day you give us proof that you sent them, whichever happens first. If no goods needed to be sent back, within 14 days of the day you told us you were cancelling. The refund goes to the payment method you used.
  • Opened and handled goods. You are allowed to open the packaging and handle the goods to check their nature, characteristics and how they work, just as you could in a shop. Doing that does not cost you your right to cancel. We may only reduce your refund if the value of the goods has been reduced by handling that went beyond that, and we will explain any deduction before we make it.
  • What is not covered. The right to cancel does not apply to goods made to your specification or clearly personalized, perishable goods, sealed audio, video or software media once the seal is broken, or sealed goods that are not suitable for return for health protection or hygiene reasons once the seal is broken.
  • Membership. If you joined the Vevatro VIP Club, you also have 14 days from the day you joined to cancel that contract. Because the VIP Club begins with a 21-day free trial, cancelling within that period costs you nothing. If you asked us to start supplying the membership during the 14-day period and you then cancel, we may keep a proportionate amount for the part of the service already supplied, and we refund the rest.

Nothing in this policy limits your statutory rights as a UK consumer. If our policy and UK law disagree, UK law wins.

11. Extended 1-year warranty for Vevatro VIP Club members

If you are an active Vevatro VIP Club member when you place an order, the physical products in that order carry a 1-year warranty against manufacturing defects, running from the delivery date, for as long as your membership stays active. Orders placed without an active membership carry our standard 30-day policy instead.

  • What it covers. Defects in materials or workmanship that appear in normal use and were not caused by you.
  • What it does not cover. Accidental damage, drops, liquid damage, misuse, unauthorized repair or modification, normal wear and tear, consumable parts and batteries that lose capacity through ordinary use, and cosmetic marks that do not affect function.
  • What you get. At our option, a repair, a replacement, or a refund.
  • How to claim. Email hello@vevatro.com with your order number, a description of the fault and photos or a short video.
  • If your membership ends. The extended warranty depends on an active membership. If your membership ends for any reason, including cancellation during the free trial, the extended warranty ends on that date for all of your orders, including orders you placed while you were a member. From then on, those orders are covered only by our standard 30-day policy and by your legal rights. A warranty claim must be made while your membership is active.

This warranty is given voluntarily by Vevatro. It is in addition to, and does not affect, your legal rights, including the UK rights described in Sections 9 and 10.

12. Vevatro VIP Club membership fees

The Vevatro VIP Club costs $29.90 per month after a 21-day free trial.

  • You can cancel at any time, from your account or by emailing hello@vevatro.com. Cancel before the trial ends and you are not charged at all.
  • When you cancel, billing stops going forward and you keep your member benefits until the end of the period you have already paid for.
  • Membership fees already charged for a period that has been made available to you are not refunded as a change of mind. This does not affect the 14-day right described in Section 10 for UK customers, and it does not affect any charge that was made in error. If you believe you were charged by mistake, write to hello@vevatro.com and we will investigate and correct it.

Full details are in the Vevatro VIP Club Membership Agreement.

13. Contact us

Oyster River Ventures LLC (trading as Vevatro)
7550 Futures Drive, Suite 301
Orlando, FL 32819
United States
hello@vevatro.com