Shipping Policy

Effective Date: May 19, 2026

This Shipping Policy applies to all orders placed on vevatro.com. By placing an order, you accept the terms below.

1. Shipping Origin

Vevatro fulfills orders through international fulfillment partners. Most orders are shipped from our cross-border fulfillment network and delivered to the United States via Yun Express and its US carrier partners for last-mile delivery.

2. Shipping Destinations

We currently ship to addresses within the United States (including APO/FPO/DPO addresses where the carrier supports it). Availability for some products and destinations may vary; the final shipping options for your address are displayed at checkout.

3. Processing Time

Orders are typically processed within 3-5 business days after payment is confirmed. "Business days" are Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays are processed the next business day.

During high-volume periods (holidays, sales, product launches), processing may take slightly longer. We will notify you by email if any meaningful delay is expected.

4. Shipping Methods And Delivery Times

Standard Shipping (Yun Express cross-border): 6-12 business days transit | Cost: FREE on all orders Total estimated time from order to delivery: 9-17 business days (processing + transit).

Delivery times are estimates provided by carriers and are not guaranteed. They begin counting from the day the order is shipped, not the day the order is placed.

Vevatro VIP Club members receive the same free shipping benefit on all eligible orders.

5. Tracking

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's tracking page. You can also check order status by logging into your account.

6. Shipping Rates

Vevatro offers free standard shipping on all orders. No minimum order value is required. Expedited shipping is not currently offered.

7. Delays And Carrier Issues

Vevatro is not responsible for shipping delays caused by:

• Carrier operational issues;
• Weather or natural disasters;
• Incorrect or incomplete shipping addresses provided at checkout;
• Customs or cross-border clearance delays;
• Events outside our reasonable control.

Please double-check your shipping address before completing your order. Orders with incorrect addresses may be returned to sender, and re-shipping costs may be the customer's responsibility.

8. Lost Or Stolen Packages

Once a package is marked "delivered" by the carrier, the package is considered the responsibility of the customer. If a package is reported missing after delivery confirmation, we recommend:

• Checking with neighbors, building management, or other household members;
• Waiting 48 hours, as carriers sometimes mark packages "delivered" before actual delivery;
• Filing a claim with the carrier directly using the tracking number.

We will assist with documentation where possible, but Vevatro cannot guarantee refunds or replacements for packages lost after confirmed delivery.

9. Damaged Or Missing Items

If your package arrives damaged, or items are missing, contact hello@vevatro.com with your order number and photos of the packaging and contents. We will resolve the issue on a case-by-case basis, typically through replacement or refund.

10. Undeliverable Packages

Packages returned to us as "undeliverable" due to incorrect addresses, unclaimed mail, or refusal may be subject to a re-shipping fee if the customer requests redelivery. If the customer requests a refund for an undeliverable package, original shipping charges (where any apply) are non-refundable per our Return and Refund Policy.

11. Contact

Vevatro — hello@vevatro.com

Business Mailing Address: 160 W Camino Real, Unit 561, Boca Raton, FL 33432, United States